October 28 - 30, 2019
Hilton Garden Inn Reagan National Airport Hotel, Arlington, VA

Meet the Speakers

Chairman

Peter Shelby

Peter Shelby
Former Asst. Secretary for Office of Human Resources & Administration
U.S. Department of Veterans Affairs

Speakers

Jim Champy

Jim Champy
Business Consultant & Author
jimchampy.com

Jennifer Purdy

Jennifer Purdy
Executive Director VA Patient Experience
U.S. Department of Veteran Affairs

William Cerniuk

William Cerniuk
Program Director, VA Mobile Health, VHA Technology Director
VA Central Office

Dr. Kameron Matthews

Dr. Kameron Matthews
Under Secretary for Health for Community Care
Veterans Health Administration

Ben Frank

Ben Frank
Chief Operating Officer and Chief of Staff
Inova Health System

Vishal Bhalla, MS, MBA, CPXP

Vishal Bhalla, MS, MBA, CPXP
Vice President, Chief Experience Officer (CXO)
Parkland Hospital

Carol Santalucia

Carol Santalucia
Director of Business Development Office of Patient Experience
Cleveland Clinic

David Weisman PhD, CPXP

David Weisman PhD, CPXP
Director of Patient Experience
NYC Health + Hospitals

Vincent Rizzo, MD

Vincent Rizzo, MD
Associate Director, Department of Medicine; Associate Director, Internal Medicine Residency Program
NYC Health + Hospitals

Donna Richardson

Donna Richardson
Patient Experience Facilitator
U.S. Department of Veteran Affairs

Major Toni Hightower

Major Toni Hightower
Patient Experience Coach
U.S. Department of Veteran Affairs

Laura Prietula

Laura Prietula
Deputy Director Multichannel Technologies
U.S. Department of Veterans Affairs

Anil Tilbe

Anil Tilbe
Director
VEO’s Enterprise Measurement and Design Program (EMD) U.S. Department of Veteran Affairs

Sherri Bauch

Sherri Bauch
Associate Director
Office of Patient Advocacy U.S. Department of Veterans Affairs

Rosetta Carrington Lue

Rosetta Carrington Lue
Former Senior Advisor Architect and Design
U.S. Department of Veteran Affairs

Deb Brisch-Cramer

Deb Brisch-Cramer
CNO Mental Health
Minneapolis VA Health Care System

Dr. Jack Taylor (USN Retired)

Dr. Jack Taylor (USN Retired)
President CEO
InforMD Inc.

Paul Westbrook

Paul Westbrook
Managing Principal
Westbrook Consulting

Don Prisby Jr.

Don Prisby Jr.
President and Founder
NorthPoint Advocates, LLC

Tara Mahoney

Tara Mahoney
Senior Director, Global Healthcare Transformation Leader
Avaya

Kannan Sreedhar

Kannan Sreedhar
Corporate Consulting Director
Avaya

Kelly Wilson

Kelly Wilson
Clinical Customer Experience Analyst
UNC Health Care