October 28 - 30, 2019
Hilton Garden Inn Reagan National Airport Hotel, Arlington, VA

Meet the Speakers

Chairman


Peter Shelby
Peter Shelby
Former Asst. Secretary for Office of Human Resources & Administration
U.S. Department of Veterans Affairs

Speakers


Jim Champy
Jim Champy
Business Consultant & Author
jimchampy.com
Jennifer Purdy
Jennifer Purdy
Executive Director VA Patient Experience
U.S. Department of Veteran Affairs
William Cerniuk
William Cerniuk
Program Director, VA Mobile Health, VHA Technology Director
VA Central Office
Dr. Kameron Matthews
Dr. Kameron Matthews
Under Secretary for Health for Community Care
Veterans Health Administration
Ben Frank
Ben Frank
Chief Operating Officer and Chief of Staff
Inova Health System
Vishal Bhalla, MS, MBA, CPXP
Vishal Bhalla, MS, MBA, CPXP
Vice President, Chief Experience Officer (CXO)
Parkland Hospital
Carol Santalucia
Carol Santalucia
Director of Business Development Office of Patient Experience
Cleveland Clinic
David Weisman PhD, CPXP
David Weisman PhD, CPXP
Director of Patient Experience
NYC Health + Hospitals
Vincent Rizzo, MD
Vincent Rizzo, MD
Associate Director, Department of Medicine; Associate Director, Internal Medicine Residency Program
NYC Health + Hospitals
Donna Richardson
Donna Richardson
Patient Experience Facilitator
U.S. Department of Veteran Affairs
Major Toni Hightower
Major Toni Hightower
Patient Experience Coach
U.S. Department of Veteran Affairs
Laura Prietula
Laura Prietula
Deputy Director Multichannel Technologies
U.S. Department of Veterans Affairs
Anil Tilbe
Anil Tilbe
Director
VEO’s Enterprise Measurement and Design Program (EMD) U.S. Department of Veteran Affairs
Sherri Bauch
Sherri Bauch
Associate Director
Office of Patient Advocacy U.S. Department of Veterans Affairs
Rosetta Carrington Lue
Rosetta Carrington Lue
Former Senior Advisor Architect and Design
U.S. Department of Veteran Affairs
Deb Brisch-Cramer
Deb Brisch-Cramer
CNO Mental Health
Minneapolis VA Health Care System
Dr. Jack Taylor (USN Retired)
Dr. Jack Taylor (USN Retired)
President CEO
InforMD Inc.
Paul Westbrook
Paul Westbrook
Managing Principal
Westbrook Consulting
Don Prisby Jr.
Don Prisby Jr.
President and Founder
NorthPoint Advocates, LLC
Tara Mahoney
Tara Mahoney
Senior Director, Global Healthcare Transformation Leader
Avaya
Kannan Sreedhar
Kannan Sreedhar
Corporate Consulting Director
Avaya
Kelly Wilson
Kelly Wilson
Clinical Customer Experience Analyst
UNC Health Care