Don Prisby Jr.

President and Founder NorthPoint Advocates, LLC

Focus Day - Culture and Processes

Tuesday, January 1st, 2019

12:00 PM Healthcare and Hospitality

Besides the name, there are numerous overlapping processes and technologies between the hospitality sector and hospitals. The VA in recent years has frequently followed customer service processes that are standard in the hospitality industry and this session will focus on how continued collaboration is necessary for delivering effective patient experience.

Check out the incredible speaker line-up to see who will be joining Don.

Download The Latest Agenda