Gerard Cox MD, MHA

Deputy Under Secretary for Health, Office of Organizational Excellence Veterans Health Administration

Conference Day 2

Wednesday, September 23rd, 2020

12:00 PM Patient Experience Processes and Covid-19 at the VA

Instituting ICARE values (Integrity, Commitment, Advocacy, Respect and Excellence) amongst staff across VA facilities have been a major focus for VA facilties aiming to achieve organizational excellence. This coordination of staff culture changes and process excellence at VA facilities will be the focus of this session at our conference, and will include updates and recommendations for how the VA has been shifting and optimizing these PX processes for COVID-19.

Check out the incredible speaker line-up to see who will be joining Gerard.

Download The Latest Agenda