The session will discuss how the Veterans Experience Office (VEO) is creating new solutions to provide quality care to Veterans and future developments that plan to take place. It will deliver key insights as to how the VEO are integrating strategies to bolster patient experience, as well as address the latest challenges surrounding COVID-19.
This session will cover the challenges of integrating complex data into visionary PX plans, including:
• Utilizing predictive analytics to tell future healthcare outcomes
• Navigating privacy issues with Electronic Health Records
• Updating old tools and integrating old data
First impressions set the tone for patients and their experiences at VA facilities. Everything from sanitation, bathrooms, interior design and wayfinding to access to technology such as charging stations and wifi all impact patient experience immensely. This session will focus on both environmental design in VA facilities as well as volunteer services like the Redcoats, all with the aim of better enhancing patient experience.
Feedback on patient experience is an important tool for the VA and other organizations to articulate best practices across the care continuum. However, managing data is always a constant challenge. This session will focus on how particular software tools and API integration can allow for administrators, clinicians and patients to collaborate to deliver optimized patient experience outcomes.
• Understanding VA Health API and its benefits
• Receiving health care data directly from the VA via the Veterans cellular device