Maureen Khung

Associate Director, Office of Patient Centered Care Department of Veterans Affairs

Conference Day 2

Wednesday, September 23rd, 2020

1:00 PM Centering Cultural Transformation within VA Facilities

Human focused design of procedures and services at VA facilities are imperative for transforming internal cultures at VA facilities and have a major impact on patient experience. This session will look at how the Office of Patient Centered Care and Cultural Transformation are leveraging technology, partnerships with other departments and rewriting new, bold strategies for enhancing patient experienced with human focused design.

Check out the incredible speaker line-up to see who will be joining Maureen.

Download The Latest Agenda