David Weisman PhD, CPXP

Director of Patient Experience NYC Health + Hospitals

Pre- Conference Workshop Day

Monday, October 28th, 2019

11:00 AM Culture Changes – Empathy Across the Patient Experience Care Continuum

 Training employees using ICARE strategies

 Ensuring service recovery is a primary tool used to fix real time situations

 Enhancing patient experience by coaching employees on core values

Check out the incredible speaker line-up to see who will be joining First Name 3.

Download The Latest Agenda