David Weisman PhD, CPXP

Director of Patient Experience NYC Health + Hospitals

Focus Day - Culture and Processes

Tuesday, January 1st, 2019

1:30 PM Culture Changes – Empathy Across the Patient Experience Care Continuum

This panel will focus on: Training employees using ICARE strategies; Ensuring service recovery is a primary tool used to fix real time situations; Enhancing patient experience by coaching employees on core values

Check out the incredible speaker line-up to see who will be joining First Name 3.

Download The Latest Agenda