October 28 - 30, 2019
Hilton Garden Inn Reagan National Airport Hotel, Arlington, VA
David Weisman PhD, CPXP, Director of Patient Experience at NYC Health + Hospitals

David Weisman PhD, CPXP


Director of Patient Experience
NYC Health + Hospitals

Check out the incredible speaker line-up to see who will be joining First Name 3.

Download The Latest Agenda

Pre- Conference Workshop Day

Monday, October 28th, 2019


9:00 AM Introducing Coaching Techniques to Enhance Department-wide Knowledge

 Training employees using ICARE strategies
 Ensuring service recovery is a primary tool used to fix real time situations
 Enhancing patient experience by coaching employees on core values

Conference Day 1

Tuesday, October 29th, 2019


3:00 PM Improving Culture for Patient Experience Providers

Instilling culture of patient experience with nurses and doctors, and overall employees