Sabrina Clark PhD, BCDPN, CAVS

Director, VA Voluntary Service Veterans Health Administration

Focus Day - Culture and Processes

Tuesday, January 1st, 2019

3:30 PM Developing Comfortable And Inviting Environments For Patients

First impressions set the tone for patients and their experiences at VA facilities. Everything from sanitation, bathrooms, interior design and wayfinding to access to technology such as charging stations and wifi all impact patient experience immensely. This session will focus on both environmental design in VA facilities as well as volunteer services like the Redcoats, all with the aim of better enhancing patient experience.

Check out the incredible speaker line-up to see who will be joining Sabrina.

Download The Latest Agenda