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New technologies being implemented by the Department of Veteran Affairs are revolutionizing healthcare for veterans throughout the United States. For example, the VA’s telehealth service uses health informatics, disease management and technology, such as the VA’s Video on Demand, to deliver convenient to deliver convenient accessible health care to veterans.This...

PEX Advisory Board's newest members Mohamed Saleh and Connie Flores join Seth Adler to discuss Hartford Healthcare's values in leadership communication and change management. Mohamed says: "We've recognized that to improve patient experience, it requires to improve employee experience as well. And that requires the organization to feel respected and trusted."

Justify your attendance by getting a sneak peak at the current attendee snapshot for Patient Experience for Veterans.

How focusing on OIT upgrades and Veterans Experience Office Funding will enhance the Veteran's experience.If there is a lingering question in the customer experience world, it is “does it really matter?” The answer is almost always yes, but it can be hard to make the case for customer-centricity in super-impersonal,...

Charting the course towards PX excellenceWe invite you to use this roadmap as your operating model towards PX excellence. It builds upon the Patient Experience for Veterans Domains, providing an adaptable approach based on five key action-oriented stages. Start and maintain the dialogue about patient experience. Follow suit by taking...

On May 31, 2019, the VA released an updated version of their FY 2018 - 2024 Strategic Plan. In this document, they outlined 11 priorities and areas of focus. The following is a summary of the 11 key areas of improvement outlined in the strategic plan along with updates, recent...