Jennifer Perez MSW, LICSW

National Director, Transition and Care Management Department of Veterans Affairs

Focus Day - Culture and Processes

Tuesday, January 1st, 2019

1:30 PM Challenges for Transition Care

US servicemen and women recently returning from Iraq, Afghanistan and other military theaters are a unique demographic. To optimize patient experience for this group with specifically tailored care for transitioning back into the workforce and into civilian life brings numerous challenges, which will be the major focus of this session

2:00 PM Enhancing Patient Experience for Veterans of Color

We will discuss microaggressions, the importance enhancing staff diversity (especially at senior levels), and engaging staff members in difficult discussions; as well as Veterans’ perspectives.

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda