September 22 - 24, 2020 | Online
Conference Day 2
All Times in ET
11:30 am - 12:00 pm
Registration & Networking
12:00 pm - 12:30 pm
Patient Experience Processes and Covid-19 at the VA
Gerard Cox MD, MHA -
Deputy Under Secretary for Health, Office of Organizational Excellence,
Veterans Health Administration
Instituting ICARE values (Integrity, Commitment, Advocacy, Respect and Excellence) amongst staff across VA facilities have been a major focus for VA facilties aiming to achieve organizational excellence. This coordination of staff culture changes and process excellence at VA facilities will be the focus of this session at our conference, and will include updates and recommendations for how the VA has been shifting and optimizing these PX processes for COVID-19.
Gerard Cox MD, MHA
Deputy Under Secretary for Health, Office of Organizational ExcellenceVeterans Health Administration
12:30 pm - 1:00 pm
PX University – Training VA Healthcare Professionals Across the Country
Nic Meyer -
Patient Experience Coach, PX University, Veterans Experience Office,
Department of Veterans Affairs
VA facilities across the country can always use assistance and training for better optimization of patient experience processes. The Veterans Experience Office is rolling out PX University, a training and classes regimen where VA professionals can get certified in PX processes. This session will go over the growth and development of PX university and its plans for responding to COVID-19 and other PX challenges.
Nic Meyer
Patient Experience Coach, PX University, Veterans Experience OfficeDepartment of Veterans Affairs
1:00 pm - 1:30 pm
Centering Cultural Transformation within VA Facilities
Maureen Khung -
Associate Director, Office of Patient Centered Care,
Department of Veterans Affairs
Human focused design of procedures and services at VA facilities are imperative for transforming internal cultures at VA facilities and have a major impact on patient experience. This session will look at how the Office of Patient Centered Care and Cultural Transformation are leveraging technology, partnerships with other departments and rewriting new, bold strategies for enhancing patient experienced with human focused design.
Maureen Khung
Associate Director, Office of Patient Centered CareDepartment of Veterans Affairs
1:30 pm - 2:00 pm
Challenges for Transition Care
Jennifer Perez MSW, LICSW -
National Director, Transition and Care Management,
Department of Veterans Affairs
US servicemen and women recently returning from Iraq, Afghanistan and other military theaters are a unique demographic. To optimize patient experience for this group with specifically tailored care for transitioning back into the workforce and into civilian life brings numerous challenges, which will be the major focus of this session
Jennifer Perez MSW, LICSW
National Director, Transition and Care ManagementDepartment of Veterans Affairs
3:00 pm - 3:30 pm
Resource and Data Sharing – Challenges for PX
Denise Kitts -
Chief Data Technology Officer, Office of Information and Technology,
Department of Veterans Affairs
This session will cover the challenges of integrating complex data into visionary PX plans, including:
• Utilizing predictive analytics to tell future healthcare outcomes
• Navigating privacy issues with Electronic Health Records
• Updating old tools and integrating old data
Denise Kitts
Chief Data Technology Officer, Office of Information and TechnologyDepartment of Veterans Affairs
3:30 pm - 4:00 pm
Achieving High Reliability Through Virtual Health
Manny Dominguez PhD -
Founder and CEO,
Simulocity
Dustin Anderson - Director, Eagle Global Scientific
· Provide prototype for training personal protective equipment to healthcare personnel.
· Conduct simulated scenarios for healthcare professionals to increase confidence and readiness
· Adopt high reliability principles while delivering the best healthcare to patient population
Sponsored by: Eagle Global Scientific
Sponsored by: Simulocity
