Pre- Conference Workshop Day
Monday, October 28th, 2019
Jim Champy will describe how to achieve process excellence in the patient experience.
Participants in the working session will be invited to share their own successes and challenges in managing process and technology change. Champy will provide advice and counsel on those challenges, based on his learnings in both healthcare and other industries.
Champy will conclude with a prescription of how organizations - including the VA - must change in order to manage the future that technology will enable.