October 28 - 30, 2019
Hilton Garden Inn Reagan National Airport Hotel, Arlington, VA
Jim Champy, Business Consultant & Author at jimchampy.com

Jim Champy

Business Consultant & Author

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda

Pre- Conference Workshop Day

Monday, October 28th, 2019

1:45 PM Process Excellence and the Patient Experience

Jim Champy will describe how to achieve process excellence in the patient experience.
Participants in the working session will be invited to share their own successes and challenges in managing process and technology change. Champy will provide advice and counsel on those challenges, based on his learnings in both healthcare and other industries.
Champy will conclude with a prescription of how organizations - including the VA - must change in order to manage the future that technology will enable.