September 25 - 27, 2019
Washington, D.C.

Pre-Conference Focus Day

8:00 am - 9:30 am Registration & Coffee

Becoming an Automated Organization: The VA’s Most Powerful Tool

9:30 am - 11:30 am Private Industry Case Study: How Commercial Insurance Groups Focused on Delivering Benefits Have Capitalized on Automation to Respond to Claims Increasing Speed and Accuracy

Across the commercial sector, technologies has allowed for unprecedented advances in customer service, reduction in wait times and increased accuracy. In this case study we will look at how TriBridge Partners, a commercial insurer has utilized technology to help meet their clients needs. Further more in this session we will be looking at the business management side of this movement, particularly how to build teams and best partner with vendors to help develop technology for your organization. Topics discussed will include:

  • Secrets to Continuing Success in Ever Changing Environment
  • Setting the Stage for Successful Benefit Programs in the Private Sector
  • Continuing Evolution of Successful Benefits Administration in a Competitive Marketplace  

Sally Leimbach, Senior Consultant for Long Term Care Issues & Insurance at TriBridge Partners

Sally Leimbach

Senior Consultant for Long Term Care Issues & Insurance
TriBridge Partners

11:30 am - 12:00 pm Coffee Break

12:00 pm - 1:30 pm Data Management: How the VA Plans to Optimize Data to Become Predicative and Save Lives

With approximately 18 million veterans in the United States the VA has a truly awesome amount of data. This rolodex of potential clients gives the VA a unique opportunity to leverage data to create a highly efficient, intelligent and predictive enterprise. This session will discuss how the VA is:
·         Becoming a data driven agency to be protect veterans by adjudicating claims faster
·         Harnessing predictive software to be able to understand disability claims before they are filed
·         Preparing to make plug and play systems to speed claims and benefits processes
Mark Seastrom, Performance Analysis & Integrity Director at Veterans Benefits Administration

Mark Seastrom

Performance Analysis & Integrity Director
Veterans Benefits Administration

1:30 pm - 2:30 pm Lunch

2:30 pm - 4:00 pm GEICO Case Study: How Major National Insurers are Harnessing Technology

Technology is a key driver of customer service in the insurance industry. With good technology organizations can deliver claims seamlessly, settle any
disputes quickly and ensure accuracy. In this session we will learn how private insures are procuring technology to help deliver for their customers.
• Identifying the parts of private IT infrastructure that are used to ensure customer service
• Building a technology landscape that is interoperable and will ensure that departments can best cooperate
• Connecting technology infrastructure to ensure that data remains organized

4:00 pm - 4:00 pm End of Pre-Conference Focus Day