October 28 - 30, 2019
Washington, D.C.

Meet the Speakers

Chairman


Peter Shelby
Peter Shelby
Former Asst. Secretary for Office of Human Resources & Administration
U.S. Department of Veterans Affairs

Speakers


Jim Champy
Jim Champy
Business Consultant & Author
jimchampy.com
Jennifer Purdy
Jennifer Purdy
Executive Director VA Patient Experience
U.S. Department of Veteran Affairs
William  Cerniuk
William Cerniuk
Program Director, VA Mobile Health, VHA Technology Director
VA Central Office
Donna Richardson
Donna Richardson
Patient Experience Facilitator
U.S. Department of Veteran Affairs
Carol Santalucia
Carol Santalucia
Director of Business Development Office of Patient Experience
Cleveland Clinic
Vishal Bhalla, MS, MBA, CPXP
Vishal Bhalla, MS, MBA, CPXP
Vice President, Chief Experience Officer (CXO)
Parkland Hospital
David Weisman PhD, CPXP
David Weisman PhD, CPXP
Director of Patient Experience
NYC Health + Hospitals
Vincent Rizzo, MD
Vincent Rizzo, MD
Medical Director
NYC Health + Hospitals
Rosetta Carrington Lue
Rosetta Carrington Lue
Former Senior Advisor Architect and Design
U.S. Department of Veteran Affairs
Greg Goins
Greg Goins
Associate Medical Center Director
VA Medical Center Ohio
Major Toni Hightower
Major Toni Hightower
Patient Experience Coach
U.S. Department of Veteran Affairs
Mark Murdok
Mark Murdok
Associate Director/COO
VA Medical Center
Kristin Ferguson
Kristin Ferguson
Clinical Operations Manager/ Nurse Manager III
Medstar Georgetown University Hospital