Vishal
Bhalla joined Parkland in August 2016 and soon moved into the role of Vice
President and Chief Experience Officer (CXO), focusing on the experience of employees,
providers, patients and their families.
Transitioning
to healthcare a few years ago from a successful career in hospitality, Vishal
completed his Master of Business Administration from the Massachusetts
Institute of Technology (MIT) along with a Healthcare Certificate from the
joint Harvard-MIT Healthcare Innovation Initiative. Vishal also serves on the
Dallas Fort Worth Hospital Council, representing Parkland as the Chair for the
Workforce Collaborative and is a member for the Texas Hospital Association (THA)
Fellows Program for 2019.
Vishal is
passionate about leveraging analytics, technology and system sciences, along
with his extensive experience in managing large service operations, to add
rigor to the art of human interaction; thereby enabling meaningful employee and
patient experiences. The Experience Team at Parkland has seen tremendous
results, achieving the 90th Percentile rank in the National Press
Ganey Database and the 93rd Percentile Rank in the University Health
Systems. The strategy and its execution were cited in the 2019 whitepaper on
Strategic Initiatives by Press Ganey : Accelerated Transformation – From
Strategy to Action.
Prior to
coming to Parkland, Mr. Bhalla was the Director of Operations for a hospitality
firm, where he oversaw twelve facilities with more than 6000 rooms. He has
worked on four continents and also previously served as a Director for Sandals
Resorts International. He possesses a Master in Hotel Administration from University
of Strathclyde, a General Managers’ Program certification from Cornell
University’s School of Hotel Administration and is a Lean Six Sigma Master
Blackbelt. Having built and facilitated
the execution of Parkland’s Experience strategy, Vishal has been invited to
share his learnings at various professional conferences.
Check out the incredible speaker line-up to see who will be joining Vishal.
Download The Latest Agenda