Michael Renfrow

Deputy Director for Patient Experience U.S. Department of Veterans Affairs


Focus Day

Friday, December 4th, 2020

11:00 AM VA Patient Experience’s Roadmap to Excellence: Revolutionizing Patient Care

As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. This session will provide a senior-level review of the programs aims in the near term, future endeavors, and enabling initiatives. 


  • Efforts to build PX structure across VA enterprise
  • Initial lessons learned and role in current strategy
  • Industry partnerships to bolster overall Veteran experience 

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda