Lauren Alexanderson is a human-centered researcher and product designer who has been helping government agencies develop user-driven products and services since 2008. Lauren currently serves as the Health Product Line Lead within the Digital Experience Product Office (DEPO) at VA, where she leads health experience design efforts and works to modernize VA healthcare by identifying and accelerating the adoption of high-impact technology solutions. Since joining VA in September 2017 through the United States Digital Service, Lauren’s efforts include establishing DEPO’s human-centered design and research operations practice, developing and running training for VA staff in human-centered design and product management, leading the redesign of VA’s self-scheduling application, and supporting personalized patient engagement pilots and projects. Prior to joining the VA, Lauren spent a decade leading public health projects and initiatives nationally and internationally. Lauren holds an M.B.A and a M.A. in Health Communication from Johns Hopkins University and a B.A. from Brown University.