Frederick G. White Jr., PhD, MSPH, CX-Pro

Senior Management Analyst, Veterans Experience Office (PX) U.S. Department of Veterans Affairs

Focus Day

Friday, December 4th, 2020

2:00 PM Exploring the Characteristic of VA Servant Leaders

Servant leadership is one that emphasizes caring, authenticity and putting clients and employees first, ahead of personal goals or leadership aspirations: customer service by another name. With representation from the VA's National Center for Organizational Development, our invited speakers will highlight characteristics instilled in VHA leaders that promote and support a culture of CX.

  • Supporting CX initatives across VA organizations via workforce consultations, surveys and assessments
  • Near-term CX initiatives and meeting the Secretary's CX aims
  • Opportunities for industry collaboration

Check out the incredible speaker line-up to see who will be joining Frederick G..

Download The Latest Agenda