Erin Griffes is a seasoned healthcare professional with over 28 years of experience in nursing. She holds a Master of Science in Nursing from Ferris State University and has served in significant leadership roles, including her current position as a Customer Success Advisor and past Director of Nursing at two hospitals. Erin has also enriched the field as an adjunct professor for the Ferris State University Nursing Program, mentoring future healthcare professionals. Throughout her career, Erin has demonstrated strong management and strategic leadership skills, leading multiple project improvements and teams. Her current role as a Customer Success Advisor allows her to leverage her wealth of experience to empower healthcare leaders, enhance organizational culture, and improve staff and patient satisfaction, safety, and program performance. Erin is dedicated to advancing healthcare through effective leadership and continuous improvement, reflecting her commitment to achieving positive outcomes in healthcare delivery and patient care.