Dr. Maureen Marks

Executive Director, VHA National Center for Organizational Development (NCOD) U.S. Department of Veterans Affairs

As Executive Director, Dr. Marks oversees all business lines within NCOD (Research, Consulting, Operations and Organizational Health Initiatives) comprised of about 55 professional staff which provides on-site and virtual organization development services, workforce survey administration, 360 degree assessments, leadership coaching, and data analytics. She guides the development of services using principles, practices and techniques that foster employee engagement, including but not limited to: supporting leaders in building a positive organizational culture based on servant leadership principles, utilizing effective change management strategies, supporting effective team functioning, and using VA workforce data to inform improvement of the work environment. She oversees the formulation, implementation, and evaluation of a range of programs and consultation services that support leaders and leadership teams in adapting and thriving in the rapid-paced environment of health care and other Veteran services. She is the co-author of a book chapter entitled “Civility, Respect, and Engagement in the Workplace (CREW): Creating Organizational Environments that Work for All” published in the book Creating Healthy Workplaces (2014) edited by Caroline Biron, Ronald Burke, and Cary Cooper. CAREER CHRONOLOGY: Jan 2020 – Present Executive Director, VHA National Center for Organization Development, Cincinnati, OH May 2019 – Jan 2020 Acting Executive Director, VHA National Center for Organization Development, Cincinnati, OH 2018 – 2019 Deputy Director, VHA National Center for Organization Development, Cincinnati, OH 2016 – 2018 Deputy Director, Consulting Services, VHA National Center for Organization Development, Cincinnati, OH 2015 – 2016 Director of Organizational Health, VHA National Center for Organization Development, Cincinnati, OH 2010 – 2015 Supervisory Program Analyst, VHA National Center for Organization Development, Cincinnati, OH 2006 – 2010 Director of Psychology Training and Chief Psychologist, Cincinnati VA Medical Center, Cincinnati, OH 2003 – 2006 Associate Director of Psychology Training, Cincinnati VA Medical Center, Cincinnati, OH 1996 – 2010 Staff Psychologist, Outpatient and Residential Substance Dependence Rehabilitation Units, Cincinnati VA Medical Center, Cincinnati, OH EDUCATION: 1993 Doctor of Philosophy in Clinical Psychology, Michigan State University, East Lansing, MI 1989 Master of Arts in Clinical Psychology, Michigan State University, East Lansing, MI 1986 Bachelor of Arts in Psychology (magna cum laude with college and departmental honors), University of Toledo, Toledo, OH

Focus Day

Friday, December 4th, 2020

2:00 PM Exploring the Characteristic of VA Servant Leaders

Servant leadership is one that emphasizes caring, authenticity and putting clients and employees first, ahead of personal goals or leadership aspirations: customer service by another name. With representation from the VA's National Center for Organizational Development, our invited speakers will highlight characteristics instilled in VHA leaders that promote and support a culture of CX.


  • Supporting CX initatives across VA organizations via workforce consultations, surveys and assessments
  • Near-term CX initiatives and meeting the Secretary's CX aims
  • Opportunities for industry collaboration

Check out the incredible speaker line-up to see who will be joining Dr. Maureen.

Download The Latest Agenda