Our Chairman this year is Don Prisby, Founder and President of NorthPoint Advocates, LLC. This is Don’s seventh engagement with IDGA, having previously attended as a participant, speaker, chair and co-presenter. He has spoken on topics ranging from “Opioid Abuse and Diversion Mitigation” and “Hospitality and Healthcare” to “The Economic, Moral and Anthropological Motivations for Service Excellence.” Don has sourced and referred clinical and executive speakers for other VA conferences sponsored by IDGA and has previously served as a Chair of the Process Excellence Conference in Washington, DC. Don holds a BA in Philosophy from the University of San Diego and a graduate degree from the Pontifical Jesuit Gregorian University in Rome, Italy.