LTC Saxon on CRM: 'It’s about Collaboration, Customer Experience & Satisfaction'



IDGA Editor
04/18/2013

CRM is about collaboration. It’s about allowing multiple entities, whether it be a constituent, a customer, an outreach person, a support person—to be able to share information between itself. Listen to this audio podcast, featuring LTC Bobby Saxon, Division Chief, Enterprise Management Decision Support (EMDS) System, G-3/5/7, US Army. [inlinead]
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