Whitepapers

VA Patient Experience Roadmap to Excellence

VA Patient Experience Roadmap to Excellence

The VEO Patient Experience (PX) and the VEO Insight & Design teams designed this artifact in partnership with the Veterans Health Administration. This roadmap integrates ideas from VA facility leaders with best practices from the best in class private sector health systems. This roadmap is uniquely designed for VHA.

We invite you to use this roadmap as your operating model towards PX excellence. It builds upon the VA Patient Experience Domains, providing an adaptable approach based on five key action-oriented stages. Start and maintain the dialogue about patient experience. Follow suit by taking deliberate actions towards your journey to PX excellence.

Roadmap courtesy of Jeffrey Tennen.

Single Use Optics on Ophthalmology

Single Use Optics on Ophthalmology

This paper addresses the functional and cost advantages of single use ophthalmic lens for both clinic and surgical functions. These lenses are the first in the category to provide a solution to Joint Commission infection control standards while decreasing the need for reusable medical equipment. The paper provides a cost-benefit analysis based on the VA hospital model. Discussion over the benefits of single use optics as well as the risks associated with reusable lenses is included.

Suicide Risk Assessment Case Study: Billings Clinic

Suicide Risk Assessment Case Study: Billings Clinic

In 2016, Montana’s largest healthcare organization, the Billings Clinic, conducted a trial using Voi Detect in its Emergency Department (ED) to identify individuals with suicidal ideation.

The trial objectives were as follows:

  • Implement a universal suicide risk screening practice
  • Improve the suicide risk assessment process
  • Reduce the financial cost of an effective risk assessment
  • Reduce the training requirements needed to an effective suicide risk assessment
  • Reduce the time needed to administer an effective suicide risk assessment
  • Improve workflow for both identifying patients with near-term suicide risk and determining their treatment risk assessment

Whitepaper courtesy of Voi. 

Rauland Responder 5: The VA's Nurse Call Solution

Rauland Responder 5: The VA's Nurse Call Solution

As a proud GSA partner, Rauland believes in helping the VA to provide the best care possible for veterans. More than 100 VA hospitals rely on Rauland for their nurse call communications. Download this whitepaper to learn about how Rauland is helping the VA measure, evaluate, and benchmark quality and efficiency at medical centers nationwide.
Mission Act Update & the Future of VA Patient Care: What to Expect in 2020

Mission Act Update & the Future of VA Patient Care: What to Expect in 2020

The VA Maintaining Internal Systems and Strengthening Integrated Outside Networks (MISSION) Act was passed with widespread bipartisan support by Congress and signed into law on June 6th, 2018. A key piece of this legislation is the Community Care Program, designed to give certain eligible veterans the ability to receive care from private, community-based primary or specialty care providers. The program also requires that the VA enter into contracts with private insurance networks to ensure that these veterans are getting the care they need. Per the official 2020 budget request, the program is funded for $8.9 Billion in 2020.

This program revolutionizes the current face of VA healthcare and is part of a significant modernization effort - one that requires substantial work. In this article Mission Act Update & the Future of VA Patient Care we take a look at:

  • The challenges & opportunities associated with the Community Care Program
  • An overview of the key enabling solutions the VA is looking to leverage to support the program
  • The future of CX at the VA - data, tools, technology, and engagement