December 2-4, 2020 l Digital Summit
Focus Day
Morning Keynotes
9:00 am - 10:50 am
Morning Registration & Meeting Setting
10:50 am - 11:00 am
Chairperson’s Opening Addresses
11:00 am - 11:30 am
Advancing VA Diversity & Inclusion Initiatives for A Strong VA Working Environment
Harvey Johnson -
Deputy Assistant Secretary for Resolution Management, Diversity & Inclusion,
U.S. Department of Veterans Affairs
The mission of the U.S. Department of Veterans Affairs diversity and inclusion program is to grow a diverse workforce and cultivate an inclusive work environment, where employees are fully engaged and empowered to deliver the outstanding services to our Nation’s Veterans, their families, and beneficiaries.
- Guiding VA diversity and workforce inclusion efforts: necessary next steps
- Ensuring the integrity, effectiveness, and impartiality of the complaint processing procedures within the VA
- Expanding employee engagement efforts for improved workplace satisfaction and retention
Harvey Johnson
Deputy Assistant Secretary for Resolution Management, Diversity & InclusionU.S. Department of Veterans Affairs
11:30 am - 12:00 pm
VA Patient Experience’s Roadmap to Excellence: Revolutionizing Patient Care
Michael Renfrow -
Deputy Director for Patient Experience,
U.S. Department of Veterans Affairs
As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. This session will provide a senior-level review of the programs aims in the near term, future endeavors, and enabling initiatives.
- Efforts to build PX structure across VA enterprise
- Initial lessons learned and role in current strategy
- Industry partnerships to bolster overall Veteran experience
12:00 pm - 12:30 pm
Johnson and Johnson Sponsored Session
12:30 pm - 1:00 pm
Implementing Major VA Plans and Programs across the Department: Lessons Learned
Alison M. Whitehead, MPH, RYT, PMP -
Acting Director Integrative Health Coordinating Center (IHCC),
VHA Office of Patient Centered Care & Cultural Transformation, U.S. Department of Veterans Affairs
As the VA continues to successfully rolls out new initiatives similar to improve customer experience and patient experience, it will be critically important to understand how these efforts are to be integrated and implemented at VA Centers across the US.
- Leading development of programs and policies for integrative health implementation across the VA
- Lessons learned when implementing major VA iniatives focusing on patient experience and customer experience
- Partnership efforts to guide implementation
Alison M. Whitehead, MPH, RYT, PMP
Acting Director Integrative Health Coordinating Center (IHCC)VHA Office of Patient Centered Care & Cultural Transformation, U.S. Department of Veterans Affairs
1:00 pm - 1:30 pm
Afternoon Networking Break & Meetings
1:30 pm - 2:00 pm
Exploring the Characteristic of VA Servant Leaders
Dr. Maureen Marks -
Executive Director, VHA National Center for Organizational Development (NCOD),
U.S. Department of Veterans Affairs
Frederick G. White Jr., PhD, MSPH, IH, CX-I, VHA-CM - Senior Management Analyst, Veterans Experience Office (PX), U.S. Department of Veterans Affairs
Servant leadership is one that emphasizes caring, authenticity and putting clients and employees first, ahead of personal goals or leadership aspirations: customer service by another name. With representation from the VA's National Center for Organizational Development, our invited speakers will highlight characteristics instilled in VHA leaders that promote and support a culture of CX.
- Supporting CX initatives across VA organizations via workforce consultations, surveys and assessments
- Near-term CX initiatives and meeting the Secretary's CX aims
- Opportunities for industry collaboration
Dr. Maureen Marks
Executive Director, VHA National Center for Organizational Development (NCOD)U.S. Department of Veterans Affairs
Frederick G. White Jr., PhD, MSPH, IH, CX-I, VHA-CM
Senior Management Analyst, Veterans Experience Office (PX)U.S. Department of Veterans Affairs
Workshop Sessions
2:00 pm - 2:30 pm Modernizing the Veterans Appeals Process for the 21st Century Veterans and Their Families
Cheryl Mason - Chairman of the Board of Veterans’ Appeals (Board), U.S. Department of Veterans Affairs- Efforts to provide more digital-centric services for today’s Veteran
- Board of Veterans Appeals near-term priorities
- Opportunities in telehealth and appeals modernization
Cheryl Mason
Chairman of the Board of Veterans’ Appeals (Board)U.S. Department of Veterans Affairs
- Leveraging project management approaches to VA rollouts for measured success
- Navigating challenge regulatory environment
- Applications across healthcare environments
2:30 pm - 3:00 pm
Sponsor Session Opportunity
3:00 pm - 3:30 pm
Afternoon Networking Break & Coffee
Afternoon Tracks
Track A: Technology Modernization Efforts
3:30 pm - 4:00 pm Department Technological Priorities & Needs to Provide High-Quality Care to Veterans Dr. Joseph Ronzio - Deputy Chief Health Technology Officer, U.S. Department of Veterans Affairs- FY2021 budget priorities
- Emerging initiatives to meet diverse needs of Future Veterans
- Feedback from Veteran community; where is additional priority needed
Dr. Joseph Ronzio
Deputy Chief Health Technology OfficerU.S. Department of Veterans Affairs
Track B: Mental Health Priorities
3:30 pm - 4:00 pm PTSD Foundation of America: Providing Hope and Healing for the Unseen Wounds of War Ryan Rogers, MBA, DHS Candidate - Director of Business Management, PTSD Foundation of America- PTSD Foundation of America efforts to support Veteran PTSD healing, awareness, and networking
- Driving efficacy of programs: driving measurable success for Veterans suffering with PTSD
- Addressing the PTSD needs of today’s Veteran
