December 2-4, 2020 l Digital Summit
Focus Day
Morning Keynotes
9:00 am - 10:50 am
Morning Registration & Meeting Setting
10:50 am - 11:00 am
Chairperson’s Opening Addresses
11:00 am - 11:30 am
VA Patient Experience’s Roadmap to Excellence: Revolutionizing Patient Care
Michael Renfrow -
Deputy Director for Patient Experience,
U.S. Department of Veterans Affairs
As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. This session will provide a senior-level review of the programs aims in the near term, future endeavors, and enabling initiatives.
- Efforts to build PX structure across VA enterprise
- Initial lessons learned and role in current strategy
- Industry partnerships to bolster overall Veteran experience
11:30 am - 12:00 pm
Modernizing the Veterans Appeals Process for the 21st Century Veterans and Their Families
Cheryl Mason -
Chairman of the Board of Veterans’ Appeals (Board),
U.S. Department of Veterans Affairs
- Efforts to provide more digital-centric services for today’s Veteran
- Board of Veterans Appeals near-term priorities
- Opportunities in telehealth and appeals modernization
Cheryl Mason
Chairman of the Board of Veterans’ Appeals (Board)U.S. Department of Veterans Affairs
12:00 pm - 12:30 pm
Subtypes of Challenging to Treat Major Depressive Disorder
Sanjai Rao, MD, DFAPA -
Associate Clinical Professor of Psychiatry Associate Residency Training Director University of California, San Diego,
Site Director, Residency Training VA Medical Center San Diego, California
Sanjai Rao, MD, DFAPA
Associate Clinical Professor of Psychiatry Associate Residency Training Director University of California, San DiegoSite Director, Residency Training VA Medical Center San Diego, California
12:30 pm - 1:00 pm
Event Keynote Remarks: Delivering Next Generation Digital Technologies & Services to Improve the Veteran Experience
Assistant Secretary James Gfrerer -
Assistant Secretary for Information and Technology and Chief Information Officer,
U.S. Department of Veterans Affairs
- Near-term services and technology focus areas for US Dept. of VA
- Digital transition in light of COVID: what are the next steps
- What does Improving the Veteran Experience look like to OI&T & Partners
Assistant Secretary James Gfrerer
Assistant Secretary for Information and Technology and Chief Information OfficerU.S. Department of Veterans Affairs
1:00 pm - 1:30 pm
Digital Health in the VA – A Partner’s Perspective
E. Graeme Harvey -
Digital Product Marketing Manager,
Roche Diabetes Care, Inc.
Adam Furge - Marketing Manager, Roche Diabetes Care, Inc.
1:30 pm - 2:00 pm
Afternoon Networking Break & Meetings
2:00 pm - 2:30 pm
Exploring the Characteristic of VA Servant Leaders
Dr. Maureen Marks -
Executive Director, VHA National Center for Organizational Development (NCOD),
U.S. Department of Veterans Affairs
Frederick G. White Jr., PhD, MSPH, CX-Pro - Senior Management Analyst, Veterans Experience Office (PX), U.S. Department of Veterans Affairs
Servant leadership is one that emphasizes caring, authenticity and putting clients and employees first, ahead of personal goals or leadership aspirations: customer service by another name. With representation from the VA's National Center for Organizational Development, our invited speakers will highlight characteristics instilled in VHA leaders that promote and support a culture of CX.
- Supporting CX initatives across VA organizations via workforce consultations, surveys and assessments
- Near-term CX initiatives and meeting the Secretary's CX aims
- Opportunities for industry collaboration
Dr. Maureen Marks
Executive Director, VHA National Center for Organizational Development (NCOD)U.S. Department of Veterans Affairs
Frederick G. White Jr., PhD, MSPH, CX-Pro
Senior Management Analyst, Veterans Experience Office (PX)U.S. Department of Veterans Affairs
2:30 pm - 3:00 pm
Department Technological Priorities & Needs to Provide High-Quality Care to Veterans
Dr. Joseph Ronzio -
Deputy Chief Health Technology Officer,
U.S. Department of Veterans Affairs
- FY2021 budget priorities
- Emerging initiatives to meet diverse needs of Future Veterans
- Feedback from Veteran community; where is additional priority needed
Dr. Joseph Ronzio
Deputy Chief Health Technology OfficerU.S. Department of Veterans Affairs
3:00 pm - 3:30 pm
PTSD Foundation of America: Providing Hope and Healing for the Unseen Wounds of War
Ryan Rogers, MBA, DHS Candidate -
Director of Business Management,
PTSD Foundation of America
- PTSD Foundation of America efforts to support Veteran PTSD healing, awareness, and networking
- Driving efficacy of programs: driving measurable success for Veterans suffering with PTSD
- Addressing the PTSD needs of today’s Veteran
3:30 pm - 4:00 pm
Ensure All Veterans Receive Equal Service Regardless of Race, Origin, Religion, or Gender: Center for Minority Veterans
Dennis O. May, Colonel, USAF (Retired) -
Deputy Director Center for Minority Veterans,
U.S. Department of Veterans Affairs
- Customer-centric efforts to deliver greater healthcare results
- 23 percent of the Veteran population FY2020 Vs. Expected 36 percent in 2043: meeting this expected growth
- Process improvement efforts and technological needs
Dennis O. May, Colonel, USAF (Retired)
Deputy Director Center for Minority VeteransU.S. Department of Veterans Affairs
4:00 pm - 4:30 pm
Project Management and Risk & Quality Assessment Tools to Enable Healthcare Delivery Success
Dr. Mark Willis -
MDR and Compliance,
Willis QS Consulting
- Leveraging project management approaches to VA rollouts for measured success
- Navigating challenge regulatory environment
- Applications across healthcare environments
