The mission of the U.S. Department of Veterans Affairs diversity and inclusion program is to grow a diverse workforce and cultivate an inclusive work environment, where employees are fully engaged and empowered to deliver the outstanding services to our Nation’s Veterans, their families, and beneficiaries.
As the Department of Veterans Affairs enters its next decade, delivering excellent patient experience has become a crucial segment across the agency. This session will provide a senior-level review of the programs aims in the near term, future endeavors, and enabling initiatives.
As the VA continues to successfully rolls out new initiatives similar to improve customer experience and patient experience, it will be critically important to understand how these efforts are to be integrated and implemented at VA Centers across the US.
Servant leadership is one that emphasizes caring, authenticity and putting clients and employees first, ahead of personal goals or leadership aspirations: customer service by another name. With representation from the VA's National Center for Organizational Development, our invited speakers will highlight characteristics instilled in VHA leaders that promote and support a culture of CX.