December 2-4, 2020 - Washington, D.C.
Focus Day
8:00 am - 8:50 am
Registration & Coffee
8:50 am - 9:00 am
Chairperson’s Opening Addresses
9:00 am - 9:45 am
Transforming Health Care for Veterans via EHR Modernization
- EHR modernization priorities in the near-term
- Necessary next-steps and tech needs
- Lessons learned from initial deployments
9:45 am - 10:30 am
VA Patient Experience’s Roadmap to Excellence: Revolutionizing Patient Care
Michael Renfrow -
Deputy Director for Patient Experience,
U.S. Department of Veterans Affairs
- Efforts to build PX structure across VA enterprise
- Initial lessons learned and role in current strategy
- Industry partnerships to bolster overall Veteran experience
10:30 am - 11:15 am
Morning Networking Break
11:15 am - 12:15 pm “Own the Moment”: a Patient Experience Coaching Master Class
Major (R) Toni Hightower - PX Coach, Veterans Experience Office
12:15 pm - 1:15 pm
Networking Lunch
Afternoon Tracks
Track A: Continuum of Care
1:15 pm - 2:00 pm Improving Mission Outcomes and Delivering a Personalized Veteran-Centric Digital Care ExperienceTrack A: Continuum of Care
2:00 pm - 2:45 pm Optimizing Patient Payment StrategiesTrack B: Going the Extra Mile
1:15 pm - 2:00 pm Supporting at Risk Veterans with Behavioral Health ConditionsTrack B: Going the Extra Mile
2:00 pm - 2:45 pm Collaborating with the VA to Ensure Best Experiences for all Veterans
2:45 pm - 3:15 pm
Afternoon Networking Break
3:15 pm - 4:00 pm
Improving Interoperability Among DoD, VA, and Private Sector Healthcare Partners
- Guiding efforts to increase visibility of health status for current Service members and Veterans
- Improving DoD and VA awareness of industry innovation to utilize at VA
- Enabling execution of health information exchanges to provide actionable data at the point of need
4:00 pm - 4:45 pm
Driving High-Quality Veterans Care in Challenging Operating Environments
- Challenge of COVID-19 for Veterans Care
- Current environment’s influence on future of care for Veterans
- Maintaining communication with Veterans during challenging times
