Main Day Two

Morning Keynotes

9:00 am - 10:50 am EST Morning Registration and Meeting Setting

10:50 am - 11:00 am EST Chairperson’s Opening Address

11:00 am - 11:30 am EST Advancing VA Telehealth & Telehealth Capabilities to Meet Today’s Health Environment

Dr. Shawn Norman - Director, Chief Telehealth/Telemedicine, U.S. Department of Veterans Affairs
  • VA efforts to expand telehealth and telemedicine capacity in immediacy
  • Changes brought about by COVID: next steps and lessons learned
  • Meeting the diverse technology needs of today’s environment
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Dr. Shawn Norman

Director, Chief Telehealth/Telemedicine
U.S. Department of Veterans Affairs

11:30 am - 11:45 am EST The Extend of Pharmacogenomics Clinical Applications

Ruben Bonilla Guerrero, MD, FACMG, FAACC, CGMBS - Vice President Medical Affairs, Medical Director, Admera Health
  • A summary of the principles of clinical pharmacogenomics
  • A brief description of the current extend of clinical pharmacogenomics
  • A short look at proper PGx panel content and its implementation in practice
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Ruben Bonilla Guerrero, MD, FACMG, FAACC, CGMBS

Vice President Medical Affairs, Medical Director
Admera Health

11:45 am - 12:15 pm EST Advancing Home-Based Primary Care and Coordination at the VA

Dayna Cooper - Director, Home and Community Care, U.S. Department of Veteran Affairs
  • Initiatives across community care to improve Veterans outcomes, experience, and health delivery
  • Leveraging digital health tools: the way ahead for digital home & community care
  • COVID-19 Challenges 
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Dayna Cooper

Director, Home and Community Care
U.S. Department of Veteran Affairs

12:15 pm - 12:45 pm EST Speaker Question and Answer Time Block with Event Attendees

12:45 pm - 1:15 pm EST Advancing & Developing Efficient Patient Experience Strategies at the VA

Jennifer Purdy - Executive Director, VA Patient Experience, Veterans Experience Office, U.S. Department of Veterans Affairs
  • Next steps for patient experience; focus areas and needs
  • COVID-19 and patient experience
  • Partnership efforts and needs from industry to support PEX strategies and delivery
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Jennifer Purdy

Executive Director, VA Patient Experience, Veterans Experience Office
U.S. Department of Veterans Affairs

1:15 pm - 1:45 pm EST Current state of Patient Advocacy at Veterans Health Administration

Ann Doran, MHSM, MPA, CPHQ, CPHRM - Executive Director, Office of Patient Advocacy, U.S. Department of Veterans Affairs
  • The role of a Patient Advocate at VA
  • Veteran Centered Complaint Resolution Process
  • Culture change where Patient Advocacy is Everyone’s Responsibility
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Ann Doran, MHSM, MPA, CPHQ, CPHRM

Executive Director, Office of Patient Advocacy
U.S. Department of Veterans Affairs

1:45 pm - 2:15 pm EST Afternoon Networking Break

2:15 pm - 2:45 pm EST Leading and Bolstering VA Medical Centers: C-Suite Level Approach

Greg Goins, FACHE - Medical Center Director / CEO, Lexington VA Health Care System, U.S. Department of Veterans Affairs
  • Day to day operations: what is needed to boost VA’s ability to provide highest quality care
  • Measuring effectiveness of clinical performance
  • Meeting the needs of the VISNs and Veterans: what is next for VA Medical Centers
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Greg Goins, FACHE

Medical Center Director / CEO, Lexington VA Health Care System
U.S. Department of Veterans Affairs

2:45 pm - 3:15 pm EST Redhat Sponsored Session

  • Technology modernization priorities and timelines
  • Focus areas moving forward
  • Collaboration efforts
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Cheryl Mason

Chairman of the Board of Veterans’ Appeals (Board)
U.S. Department of Veterans Affairs

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Barbara Van Dahlen, Ph.D.

Executive Director PREVENTS Task Force
Office of the Secretary, U.S. Department of Veterans Affairs

3:15 pm - 3:45 pm EST Coordinating and Bolstering VA’s Healthcare & Services for Women Veterans

Elizabeth A. Estabrooks - Acting Executive Director, Center for Women Veterans, Office of the Secretary, U.S. Department of Veterans Affairs
  • Programs and services for Women Veterans moving forward
  • Efforts to promote equity and equitable access, eligibility, care, and service delivery for all women-identified Veterans
  • Modernization needs moving forward

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Elizabeth A. Estabrooks

Acting Executive Director, Center for Women Veterans
Office of the Secretary, U.S. Department of Veterans Affairs

3:45 pm - 4:00 pm EST Continued Networking Opportunities

4:00 pm - 4:00 pm EST End of Day Two VA Healthcare