September 26 - 27, 2019
Hilton Alexandria Mark Center, Alexandria , VA

Main Day Two

8:00 am - 9:00 am Registration & Coffee

Program Updates: How the VA is Developing Program Delivery to match 21st Century Needs

9:00 am - 9:45 am FDIC Panel: How FDIC is Leveraging Artificial Intelligence to Speed Claims Administration

FDIC has become an early adopter of AI in the federal claims arena. The goal of this procurement has been the expedient resolution of claims. In this panel
both the technology and processing of claims using next generation intelligent software will be discussed.
• Understanding how FDIC is tackling claims management with AI
• Prioritizing cases to best deal with the backlog of claims cases
Victor Villarreal, Manager, Innovation Lab at FDIC

Victor Villarreal

Manager, Innovation Lab
FDIC

Terrence Holmes, Claims Administration Analyst at FDIC

Terrence Holmes

Claims Administration Analyst
FDIC

Peter Barter, Claims Administration Analyst at FDIC

Peter Barter

Claims Administration Analyst
FDIC

9:45 am - 10:15 am The GI Bill 75 Years Later: Understanding the Next Steps in Seeing the Modernization of the GI Bill


Charmain Bouge, Executive Director, Education Service at Veterans Benefits Administration

Charmain Bouge

Executive Director, Education Service
Veterans Benefits Administration

10:30 am - 11:00 am Coffee Break

11:00 am - 11:45 am VA Home Loan Program: How VBA Uses Specialized Programs to Enable Veterans to Own Homes


Jeffery London, Director of the Loan Guaranty Service at Veterans Benefits Administration

Jeffery London

Director of the Loan Guaranty Service
Veterans Benefits Administration

Inter-Agency Partnerships: Collaborating with Other Agencies to Protect Veterans

11:45 am - 12:30 pm Inter-Agency Communication: How Organizations can Team Together to Ensure Veterans Receive the Best Service Possible

Many American veterans receive benefits or support from multiple organizations. From the VBA and VHA, to state level and civil society organizations veterans who are receiving benefits often are working with a variety of organizations. In this session we will discuss how the VA is:
  •   Managing relationships between agencies in order to align benefits
  •  Communicating with other organizations to identify common goals
  • Sharing data between organizations to ensure Vets care covered
Veronica Villalobos, Principal Deputy Associate Director, Employee Services at U.S. Office of Personnel Management

Veronica Villalobos

Principal Deputy Associate Director, Employee Services
U.S. Office of Personnel Management

12:30 pm - 1:30 pm Lunch

1:30 pm - 2:15 pm State Level Case Study: How State Level Organizations Have Grown to Understand Veterans Needs and Are Delivering

The VA is not alone in delivering benefits to Veterans. State level groups, like Virginia’s Department of Veteran Service, help to close gaps and deliver service to veterans that are not provided by or in conjunction with the VA. This unique case study will look at how one of the top level organizations in this space works and will allow the attendee to:
·         Placing the role that state level programs play in the Veteran Care Ecosystem
·         Learning how state partners have brought service to veterans and what the VA can learn from them
·         Identifying the gaps between levels of service and understanding how to fill them
Thomas Herthel, Deputy Commissioner at Virginia Department of Veteran Services

Thomas Herthel

Deputy Commissioner
Virginia Department of Veteran Services

2:15 pm - 3:15 pm Coffee Break & Demo Drive

3:15 pm - 4:00 pm USDA Veterans Programs: How the USDA is Encouraging Veterans to Work in Agriculture

Upon transitioning out of service, Veterans have a growing number of options of occupations to begin. The USDA offers a variety to opportunities to
transitioning service members to be educated on agriculture practices or even take jobs with the USDA
• Identifying the successes that the USDA has had in bringing Veterans into agriculture
• Understanding how federal agencies support Veterans in transition
• Discovering the best routs to communicate to Veterans as a Federal Agency
Bill Ashton, Military Veterans Agricultural Liaison at United States Department of Agriculture

Bill Ashton

Military Veterans Agricultural Liaison
United States Department of Agriculture

8:00 am - 8:30 am End of Main Conference Day Two