September 26 - 27, 2019
Hilton Alexandria Mark Center, Alexandria , VA

Main Day One

8:00 am - 9:00 am Registration and Breakfast

Stories of Success: Case Studies on How the VA can Grow and Adapt

9:00 am - 9:45 am VBA’s Modernization Journey: Past, Present, and Future

Margarita Devlin, MA, CRC, Principal Deputy Under Secretary for Benefits at U.S. Department of Veterans Affairs

Margarita Devlin, MA, CRC

Principal Deputy Under Secretary for Benefits
U.S. Department of Veterans Affairs

9:45 am - 10:30 am Medicare and Medicaid Claims Case Study: Managing CMS’s Claims and Takeaways for Other Federal Agencies

The VA is one of several agencies that is exploring how best to tackle issues around the processing of claims. CMS has also worked with these issues and
has seen success in their own application of technologies to reduce wait times and increase accuracy. Join us for this exciting case study that will look at:
• Leveraging how the CMS has taken challenges with case management head on using high tech solutions
• Cultivating intelligent software to bring lightning fast decisions to citizens
• Internalizing the best practice to look at claims related issues ands take them on with technology
Maia Laing, Senior Business Consultant at US Department of Health and Human Services

Maia Laing

Senior Business Consultant
US Department of Health and Human Services

10:30 am - 11:10 am Leveraging VBA and VHA Data: A 360⁰ Approach to AI and Predictive Modeling in Improving Veterans Care

Payam Etminani, CEO and Co-Founder at Bitscopic

Payam Etminani

CEO and Co-Founder

11:10 am - 11:30 am Coffee Break

11:30 am - 12:15 pm Private Industry Case Study: How Commercial Insurance Groups Have Capitalized on Automation to Respond to Claims with Lightning Speed

Private insurance companies deal with many of the same issues around claims processing and adjudication. In order to stay competitive in the private sector they must have the most high tech and up to date tools and processes to retain customers. With this in mind we are excited to bring you this private industry case study which will allow our guests:
·         Leveraging how large insurance companies process claims with speed and efficiency and what the VA can learn from these lessons learned
·         Cultivating the same technology that they are using to meet the same challenges
·         Identifying the shared pain points and gaps, and finding solutions together
Carmine D’Alessandro, Chief Legal Officer at Chesapeake Employers Insurance

Carmine D’Alessandro

Chief Legal Officer
Chesapeake Employers Insurance

High Tech Agency: How Technology will allow for Benefits Delivery in the 21st Century

12:15 pm - 1:00 pm Claims Modernization: VBA’s Current & Future Plans for Reducing the Claims Adjudication Timeline

Beth Murphy, Director of the Compensation Service at Veterans Benefits Administration

Beth Murphy

Director of the Compensation Service
Veterans Benefits Administration

1:00 pm - 2:00 pm Lunch

2:00 pm - 2:45 pm Standing Up Innovative Program at the State Level to Support National Level Veteran Services

• Reducing the backlog of VA Disability Claims and Appeals
• State Approving Agencies who act on behalf of the VA to approve educational and training programs for veterans.
• Advocating for Veterans to access the VHA Healthcare system
• Collaborating with Federal Agencies to Improve the Military to Civilian Transition and Increase Veteran Employment
Thomas Palladino, Executive Director at Texas Veterans Commission

Thomas Palladino

Executive Director
Texas Veterans Commission

2:45 pm - 3:25 pm Data Management: Improving Data Integrity to Improve Predictive Analytics

Mark Seastrom, Performance Analysis & Integrity Director at Veterans Benefits Administration

Mark Seastrom

Performance Analysis & Integrity Director
Veterans Benefits Administration

3:25 pm - 3:45 pm Coffee Break

3:45 pm - 4:30 pm VA State Directors Panels: Perspectives from the Front Lines of Benefit Delivery

State level Veterans Affairs Agencies are critical partners to both federal partners and the veterans who live in their jurisdiction. In this panel they will discuss their challenges and success in their roles and how they are working to deliver the best benefits available to Veterans.

4:30 pm - 6:00 pm Private Industry Case Study: How Commercial Insurance Groups Focused on Delivering Benefits Have Capitalized on Automation to Respond to Claims Increasing Speed and Accuracy

Across the commercial sector, technologies has allowed for unprecedented advances in customer service, reduction in wait times and increased accuracy. In this case study we will look at how TriBridge Partners, a commercial insurer has utilized technology to help meet their clients needs. Further more in this session we will be looking at the business management side of this movement, particularly how to build teams and best partner with vendors to help develop technology for your organization. Topics discussed will include:

  • Secrets to Continuing Success in Ever Changing Environment
  • Setting the Stage for Successful Benefit Programs in the Private Sector
  • Continuing Evolution of Successful Benefits Administration in a Competitive Marketplace  

Sally Leimbach, Senior Consultant for Long Term Care Issues & Insurance at TriBridge Partners

Sally Leimbach

Senior Consultant for Long Term Care Issues & Insurance
TriBridge Partners

5:15 pm - 5:15 pm End of Main Conference Day One