September 25 - 27, 2019
Washington, D.C.

Main Day One

8:00 am - 9:00 am Registration and Breakfast

Stories of Success: Case Studies on How the VA can Grow and Adapt

9:00 am - 9:45 am VBA’s Future: VBA’s Modernization Lifecycle

Modernization sits as a key plank in the VA’s current strategic plan. The VBA wing has taken these initiatives up in tow. Included in these victories are modernizations in the claims appeals process, the GI Bill and the claims adjudication journey. Join us for this years opening keynote where we detail where the VA started and what the VA will do on their journey to modernization.
·         Holistically looking at all functions of the VA and how their modernization will cultivate the smoothest service delivery possible.
·         Enabling the OIT and Modernization Office to best support benefits programs like the GI Bill and fraud detection
·         Breaking down the needed upgrades that will allow for programs to be the most successful  
Margarita Devlin, MA, CRC, Principal Deputy Under Secretary for Benefits at U.S. Department of Veterans Affairs

Margarita Devlin, MA, CRC

Principal Deputy Under Secretary for Benefits
U.S. Department of Veterans Affairs

9:45 am - 10:30 am Medicare and Medicaid Claims Case Study: Managing CMS’s Claims and Takeaways for Other Federal Agencies

The VA is one of several agencies that is exploring how best to tackle issues around the processing of claims. CMS has also worked with these issues and
has seen success in their own application of technologies to reduce wait times and increase accuracy. Join us for this exciting case study that will look at:
• Leveraging how the CMS has taken challenges with case management head on using high tech solutions
• Cultivating intelligent software to bring lightning fast decisions to citizens
• Internalizing the best practice to look at claims related issues ands take them on with technology
Maia Laing, Senior Business Consultant at US Department of Health and Human Services

Maia Laing

Senior Business Consultant
US Department of Health and Human Services

10:30 am - 11:30 am Coffee Break

11:30 am - 12:15 pm Private Industry Case Study: How Commercial Insurance Groups Have Capitalized on Automation to Respond to Claims with Lightning Speed

Private insurance companies deal with many of the same issues around claims processing and adjudication. In order to stay competitive in the private sector they must have the most high tech and up to date tools and processes to retain customers. With this in mind we are excited to bring you this private industry case study which will allow our guests:
·         Leveraging how large insurance companies process claims with speed and efficiency and what the VA can learn from these lessons learned
·         Cultivating the same technology that they are using to meet the same challenges
·         Identifying the shared pain points and gaps, and finding solutions together
Carmine D’Alessandro, Chief Legal Officer at Chesapeake Employers Insurance

Carmine D’Alessandro

Chief Legal Officer
Chesapeake Employers Insurance

High Tech Agency: How Technology will allow for Benefits Delivery in the 21st Century

12:15 pm - 1:00 pm Claims Modernization: How the VA is Reducing Claims Adjudication Times by 14 Times

One of the more recent issues that the VA has successfully tackled has the automation of claims in 2017. This story offers the VA a unique opportunity for self assessment and to look at how this process can best be replicated to create the best service to veterans:
·         Exploring aspects of the claims process and identifying gaps to spur improvement.
·         Expanding on how the latest automation techniques like RPA, AI and Machine Learning can improve the process from the start
·         Understanding how management and process excellence can be utilized to generate the most efficient and expedient claims adjudication journeys 
Beth Murphy, Director of the Compensation Service at Veterans Benefits Administration

Beth Murphy

Director of the Compensation Service
Veterans Benefits Administration

1:00 pm - 2:00 pm Lunch

2:00 pm - 2:45 pm Using Self-Service as a Tool to Increase Customer Satisfaction and Bring All Veterans Benefits

Across government, self service has become a highly used solution to service delivery. The VA is no different in this sphere as they look to become an agency that allows for veterans to digitally apply for pension, education, housing and disability benefits. In this session we will take a deep dive into what the VA is doing to develop self serviced benefits.
·         Optimizing websites, mobile apps and call centers can be used to help veterans apply for benefits
·         creating multiple options for claims application will reduce the backlog
·         Utilizing the best means to source claims based on a service members needs

2:45 pm - 3:45 pm Coffee Break

4:30 pm - 5:15 pm Adressing Veteran Homelessness by Delivering Employment Benefits

No veteran should be homeless. This is one of the most critical missions that the VA has undertaken in recent years. Delivery of benefits to homeless veterans and the imminently at risk remains a key mission of the VA. To tackle this highly important mission the VA has done the following:
·         Brining employment benefits to veterans to help them get back on their feet
·         Utilizing existing housing benefits to bring veterans both short term and long term shelter
·         Partnering with civil society and faith based organizations to fill benefit gaps

3:45 pm - 4:30 pm Using Videoconferencing and Tele-Conferences to Reach Rural Veterans and Solve Transportation Issues

American Service Members come from all walks of life and corners of the country. When separating from service they often return to these areas. It is the job of the VA to access these veterans wherever they are living afterword. For veterans living in rural areas the VA have been taking particular steps to ensure that they are covered, including:
·         Utilizing video portals to bypass transportation barriers 
·         Cultivating the needed partners to bring service to hard to reach veterans
·         Understanding the barriers that rural veterans face to service

5:15 pm - 5:15 pm End of Main Conference Day One