October 28 - 30, 2019
Washington, D.C.

Conference Day 2

8:00 am - 8:50 am Registration & Breakfast

8:50 am - 9:00 am Chairperson’s Opening Remarks

Instilling culture of patient experience with nurses and doctors, and overall employees
David Weisman PhD, CPXP, Director of Patient Experience at NYC Health + Hospitals

David Weisman PhD, CPXP

Director of Patient Experience
NYC Health + Hospitals

Vincent Rizzo, MD, Medical Director at NYC Health + Hospitals

Vincent Rizzo, MD

Medical Director
NYC Health + Hospitals

9:45 am - 10:30 am Panel Discussion: Renovating the Veteran’s Experience

The Panel will discuss how the VA is creating new solutions to provide quality care to Veterans and future revamps that plan to take place. With perspectives across multiple VA Offices, our invited speakers will provide key insight as to how they are integrating strategies to bolster patient experience.
Donna Richardson, Patient Experience Facilitator at U.S. Department of Veteran Affairs

Donna Richardson

Patient Experience Facilitator
U.S. Department of Veteran Affairs

10:30 am - 11:00 am Morning Networking & Refreshment Break

11:00 am - 11:45 am Nurse Rounding: Moving towards the Digital World

Utilizing Digital Rounding Tools to increase HCAHPS scores
• Avoiding mismanagement of paperwork and visiting wrong patients using digital tools
• Tracking and trending nurse rounding to provide a seamless experience
Kristin Ferguson, Clinical Operations Manager/ Nurse Manager III at Medstar Georgetown University Hospital

Kristin Ferguson

Clinical Operations Manager/ Nurse Manager III
Medstar Georgetown University Hospital

11:45 am - 12:30 pm Industry Perspective: Industry Efforts to Aide VA Patient Experience

In this session, an industry leader will provide tools and resources on how to improve overall patient experience, and share lessons learned and best practices for VA
mission success.
Jennifer Purdy, Executive Director VA Patient Experience at U.S. Department of Veteran Affairs

Jennifer Purdy

Executive Director VA Patient Experience
U.S. Department of Veteran Affairs

12:30 pm - 1:30 pm Lunch

1:30 pm - 2:15 pm Utilizing Past and Present Data and Analytics to Transform Healthcare Initiatives

• Turning complex data into active visionary plans
• Creating and implementing methods to redefine the patient and community experience
• Utilizing predictive analytics to tell future healthcare outcomes
Rosetta Carrington Lue, Former Senior Advisor Architect and Design at U.S. Department of Veteran Affairs

Rosetta Carrington Lue

Former Senior Advisor Architect and Design
U.S. Department of Veteran Affairs

2:15 pm - 3:00 pm Redesigning Health Care with Virtual Reality

 Increasing diagnostic and patient satisfaction through VR
 Improving the efficiency of treatment with VR capabilities
 Performing digitally stimulated operations for accuracy and decreased chances of failure

3:00 pm - 3:15 pm Chairperson’s Closing Remarks

3:15 pm - 3:15 pm End of Day Two