October 28 - 30, 2019
Hilton Garden Inn Reagan National Airport Hotel, Arlington, VA
Laura Prietula, Deputy Director Multichannel Technologies at U.S. Department of Veterans Affairs

Laura Prietula

Deputy Director Multichannel Technologies
U.S. Department of Veterans Affairs

Check out the incredible speaker line-up to see who will be joining Laura.

Download The Latest Agenda

Conference Day 1

Tuesday, October 29th, 2019

11:00 AM The Magic of Data and Insights to Create a Delightful Customer Experience

• Highlighting the VA Customer Profile, Veteran Signals (VSignals), and Social Media Analytics
• Analyzing Digital Comment Cards, and improvements in Customer Experience observed