Kelly Wilson

Clinical Customer Experience Analyst UNC Health Care

Kelly Wilson, DNP, RN, is a Clinical Customer Experience Analyst at UNC Health Care, where she leads enterprise-wide experience improvement strategies for 11 locations. A nurse for more than 20 years and trained in Lean Six Sigma , Wilson has participated in many successful initiatives in physician and patient engagement, quality and safety, auditing, clinical research , and process improvement. She earned Bachelor’s degrees in Nursing and Biology as well as a Doctor of Nursing Practice in Health Care Systems from the University of North Carolina at Chapel Hill. One of her areas of interest is enhancing interprofessional collaborative practice to improve patient outcomes as well as both patient and employee experience. She is a published thought leader who has received certificates for quality, safety, compassionate leadership and nursing education

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