October 28 - 30, 2019
Hilton Garden Inn Reagan National Airport Hotel, Arlington, VA
Carol Santalucia, Director of Business Development Office of Patient Experience at Cleveland Clinic

Carol Santalucia


Director of Business Development Office of Patient Experience
Cleveland Clinic

Check out the incredible speaker line-up to see who will be joining Carol.

Download The Latest Agenda

Conference Day 1

Tuesday, October 29th, 2019


9:45 AM Leaders Role in Creating and Sustaining Empathy

• Understanding needs of patients and acting appropriately with the Heart Program
• Utilizing tactics to ensure quality care is executed
• Enhancing patient centered care with Heart to Heart Chats

12:45 PM Leaders Role in Creating and Sustaining Empathy

• Understanding needs of patients and acting appropriately with the Heart Program
• Utilizing tactics to ensure quality care is executed
• Enhancing patient centered care with Heart to Heart Chats