Aubrey Weeks

Director, Environmental Programs Service Healthcare Environment and Facilities Programs, Department of Veterans Affairs

Conference Day 1

Tuesday, October 29th, 2019

11:30 AM Developing Comfortable and Inviting Environments for Patients

First impressions set the tone for patients and their experiences at VA facilities. Everything from sanitation, bathrooms, interior design and wayfinding to access to technology such as charging stations and wifi all impact patient experience immensely. This session will focus on both environmental design in VA facilities as well as volunteer services like the Redcoats, all with the aim of better enhancing patient experience.

Check out the incredible speaker line-up to see who will be joining Aubrey.

Download The Latest Agenda